reelport.io is made by Pixel & Process, a remote-first agency based in Lübeck. Many answers are already in the FAQ; for everything else, write to us.
Support
Pick the form that fits; it goes straight to our support desk and we usually reply within one business day (Monday to Friday, Berlin time). Please never send passwords or API tokens.
- Report a bug in the Resolve plugin or the web app. For plugin bugs, attach the diagnose report: say “reelport diagnose” in Claude and it saves the file on your Desktop.
- Publishing or channel problem: Instagram, Facebook, TikTok or YouTube won’t connect, or a post didn’t go out.
- Billing and licence: invoices, plan changes, refunds, plugin activation.
- Request a feature.
- Anything else.
Privacy and data requests
Access, correction, deletion and any other data protection request, and requests for a signed data processing agreement: privacy@reelport.io.
Press
info@pixelandprocess.deTODO: confirm a press address.
Security
Found a vulnerability? See how to report it on the security page.
Company
Pixel & Process UG (haftungsbeschränkt)
Marliring 74
23566 Lübeck
Germany
Phone: +49 172 8643008
Full legal details are in the imprint.